CX OFFERS

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Transforming CX Into Growth Power

We elevate your customer experience with strategies that turn every interaction into engagement, loyalty, and measurable business impact. Through smart journey design, feedback systems, and seamless support optimization, we help you create experiences that customers remember and competitors can’t match. Our approach blends clarity, creativity, and data to deliver CX that accelerates growth and strengthens your brand at every touchpoint.

Where Innovation Meets Execution

Bridging your vision and technology — delivering bespoke solutions that fuel growth and agility.

Customer Experience Consulting

CX Health Check

Your experience, simplified.

A fast-moving 2-week consultation that benchmarks your CX maturity across people, process, data, and technology. You’ll receive a CX scorecard, blind-spot analysis, and quick-win recommendations to strengthen your foundation for growth.

Ideal For

Leadership teams exploring CX transformation or reorganization.

Typical Duration

2 weeks

CX Engaged

Fractional CX leadership for organizations ready to operationalize experience.

As your embedded CX strategist, I help translate customer insights into measurable results — defining KPIs, aligning marketing and service strategies, and optimizing your CX tech stack. Long-term partnership, real transformation.

Ideal For

Companies seeking sustained CX leadership without a full-time hire.

Typical Duration

3 + months

Customer Journey Review

Map the moments that matter.

A 30-day engagement to uncover where your customer experience breaks down — and where it shines. Includes data audit, team interviews, and a visualized journey map with prioritized recommendations to boost satisfaction, containment, and conversion.

Ideal For

Organizations preparing for CX transformation or service improvement.

Typical Duration

30 days

Contact Center Performance Evaluation

Transform operations into experiences.

In four weeks, we’ll assess your contact center’s KPIs, agent workflows, and customer sentiment to pinpoint performance constraints. The result: an actionable roadmap that elevates CX while reducing cost-to-serve.

Ideal For

CCaaS operators, BPOs, or in-house service teams seeking modernization.

Typical Duration

30 days

Feedback From Our Clients

“Laura is a great partner when building a business. She is close to the customer base and close to the market which guides a lot of her decision making. She’s an exceptionally collaborative executive leader. She combines intellectual curiosity with domain expertise in product marketing and demand generation. Lastly she has the hustle and grit required at the growth stage of businesses. Laura is a pleasure to work with and to watch in action.”

Laura Bassett brings unusual depth and breadth of experience in Contact Center and Marketing leadership. She has technical, sales, and product marketing/leadership background with cutting edge new technology earlier in her career. Over the past decade she has focused on the Customer Experience/CCaaS space and brought these experiences to senior marketing and CMO roles at market leaders where she has provided vision, developed new GTM and content marketing strategies that have accelerated deal flow in both enterprise and mid-market CX companies.

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